FAQs

How do I view a property?

•KNOW THE RENT RANGE FOR WHICH YOU QUALIFY: INCOME REQUIREMENT IS 3 TIMES YOUR NET MONTHLY INCOME (AFTER TAXES AND DEDUCTIONS)

•OPEN THE “AVAILABLE RENTALS” PAGE TO VIEW PROPERTIES IN YOUR RENT RANGE.

•RIDE BY THE LOCATION(S) OF INTEREST TO VIEW THE SURROUNDINGS.

•ONCE DECIDING ON THE PROPERTY(IES) OF INTEREST, COMPLETE AND SUBMIT THE "SCHEDULE A TOUR" FORM LOCATED ON THE DETAILS PAGE OF THE PROPERTY THIS FORM IS ALSO YOUR APPLICATION; Please allow 24-48 hours to review.

•OUR OFFICE WILL CONTACT YOU TO DISCUSS THE FORM AND, IF QUALIFIED, A LOCK BOX CODE WILL BE PROVIDED TO ACCESS THE KEY AT THE PROPERTY;

What is the Application process?

PROPERTY VIEWINGS REQUIRE A PRE-QUALIFICATION PROCESS- YOU MUST COMPLETE THE "SCHEDULE A TOUR" FORM LOCATED WITHIN THE DETAILS OF THE PROPERTY OF INTEREST. BEFORE YOU BEGIN, YOU WILL NEED THE FOLLOWING: YOUR CONTACT INFORMATION, CURRENT AND PREVIOUS ADDRESSES, CO-APPLICANTS NAME AND EMAIL ADDRESS(ES), & EMPLOYEMENT INFORMATION. (BE PREPARED TO UPLOAD/ATTACH YOUR DRIVER'S LICENSE AND ONE MONTH'S PROOF OF INCOME.)

STEP 1- DETERMINE THE RENT RANGE FOR WHICH YOUR HOUSEHOLD QUALIFIES (3:1 CALCULATED BY YOUR ET) AND VIEW AVAILABLE RENTALS IN YOUR RANGE.

STEP 2- COMPLETE/SUBMIT THE "SCHEDULE A TOUR" FORM FOR THE PROPERTY OF INTEREST (LOCATED WITHIN THE DETAILS OF THE PROPERTY). PLEASE ALLOW 24-48 HOUR FOR REVIEW. OUR OFFICE WILL CONTACT YOU AFTER REVIEWING THE FORM AND PROVIDE A LOCKBOX CODE TO QUALIFYING PROSPECTS.

STEP 3- AFTER VIEWING THE INTERIOR, THE "SCHEDULE A TOUR" FORM WILL BE USED AS YOUR APPLICATION OR YOU MAY COMPLETE/RETURN AN APPLICATION ALONG WITH THE $60 NON-REFUNDABLE APPLICATION FEE (PER PERSON).

STEP 4- PROCESS TIME NORMALLY TAKES 24-48 HOURS. WE WILL NOTIFY YOU OF THE OUTCOME AS SOON AS THIS INFORMATION IS AVAILABLE. AS LONG AS YOU HAVE PROVIDED ACCURATE INFORMATION ON YOUR APPLICATION, YOU WILL BE NOTIFIED PROMPTLY.

What are your rent requirements?

The general income requirement is based on a 3:1 ratio meaning your total monthly NET (bring home) income divided by 3 should be greater than or equal to the rent rate.

For example: Net income is $2400 ÷ 3 = $800. You qualify for a unit in the $800 range. We will also review rental references, public record information, criminal background, and credit in order to make a decision. We may use a third party provider to obtain this information. Applications are $60 per applicant (non-refundable).

Are pets allowed or I have an ESA?

Pets are not allowed in any multi-family housing such as duplexes or apartments. Pets may be considered in single family homes at the discretion of the property owner when accompanied by a non-refundable pet fee. Certain breeds of dogs are not allowed under any circumstances due to insurance restrictions. Please contact a member of our staff to discuss which breeds are not approved. When approved, pet deposits are assessed by weight. Small pets up to 15lbs: $150; 16-30 lbs.: $200; over 30 lbs.: $250-$300. Pets must be approved BEFORE you get one! Pet owners must also carry Renter's Insurance for liability purposes.

If you have an ESA we do require documentation including vaccination records to be sent in with your application. Please note that your ESA must still comply with pet rules in your lease agreement and this does not waive your responsibility for your ESA's behavior and damages to the property.

What are the lease terms?

Multi-family units such as duplexes and apartments qualify for a 6 month or 1-year lease. All single family homes require a 1-year lease. All lease-holders are equally liable for the terms and length of the lease.

What is the process once I’m approved?

• Security Deposit must be paid as soon as possible. The property remains available for viewing until a security deposit is paid by an approved applicant.
• The security deposit will hold the property for 10 days. Once paying the security deposit, lease-signing and rent payment must take place within 10 days or the security deposit is forfeited and the property is put back on the rental market. All funds are non-refundable once payment is made. If you decide not to move-in for any reason, you will forfeit any monies paid and could be held responsible for the term of the lease.
• Rent will be pro-rated at the time of move-in, meaning you will only be charged for the number of days left in the month. This is true excepting the last week (7 days) of the month at which time you will be responsible for paying the upcoming full month’s rent with the option to pay the current month’s pro-rated rent (of 1 to 7 days) at that same time or between the 1st-5th of the next month.
• All lease holders must sign the lease before the keys will be released.
• Utilities must be transferred within 48 hours of lease-signing or you may experience an interruption in service and be billed for usage.

Can I connect cable or satellite?

In most cases, cable or satellite is permissible with certain installation requirement/restrictions. Please contact our office to obtain a permission form prior to scheduling installation.

What day of the month will my rent be due?

Rent is always due on the 1st of each month with a grace period through the 5th. A late fee penalty is assessed on the 6th. Rent payments must be received in the office by the 5th of the month to avoid a late fee. If the 5th should fall on a weekend, late fee charges will be assessed to accounts on the first business day thereafter. Accounts are reviewed for eviction papers beginning on the 6th, as well.

Can you waive late or legal fees?

Late fees and legal fees must be assessed to all residents fairly and equally.

What if I have a returned check?

A return check fee of $30.00 is assessed to your account, a late fee charge is added and the account is flagged for possible legal action/fees. A returned check must be cleared with exact cash or money order.

What forms of payment do you accept?

•ONLINE- through your Resident Portal with a debit/credit card, or checking/savings account.

•MAIL- Personal check or certified funds such as cashier's check or money order (with name and address clearly indicated for correct credit) payable to:
Chase Furnas & Co.
P.O. Box 2801
Spartanburg, SC 29304

•CASH PAY- pay with cash at Wal-Mart or Money Tree locations for a $4.00 fee. Contact our office for your account number.

•BILL PAY- set up through your banking app or online banking

NO CASH PAYMENTS ACCEPTED AT THE OFFICE.

How do I report a maintenance problem?

• For non-emergency requests, we prefer that you submit these in writing or through the website.
• Emergency issues can be called in to our maintenance department during normal business hours @ 864-285-9005 or reported to our after-hours attendant by calling the main number 864-585-4582 and choosing #9.

Why am I being charged for a maintenance repair?

Any time a maintenance problem results from tenant-related damage or misuse, you will be charged for the cost of the repair. Examples of such damages include finding foreign objects/matter clogging the plumbing lines, a tripped breaker causing power outage, a clogged air filter causing the heat/air to not work properly, or a broken sewer line due to driving over it, just to name a few.

When will your office notify me about the outcome of my security deposit?

Security deposit letters and refunds, when applicable, will be mailed to the most current or forwarding address provided within 30 days of key return.

Thank you for all you do!...It is such a blessing knowing I can depend on you when I have a problem at the house.
- Bobbie G.